Recent News

Posted on: October 6, 2016

HEAP Program Opens November 14th

MAYVILLE, N.Y.: - The Home Energy Assistance Program (HEAP) is designed to help eligible low-income households with their heating or heat-related energy costs. The Regular HEAP program will open on Monday, November 14, 2016. Regular HEAP heating benefits range from $350 to $575 depending upon household income and type of heating and heat included benefits range from $21 to $35.

Applications can be submitted online at This is the quickest and most efficient method for submitting your application. There is no need to come into the office as an interview will be conducted over the phone and documents can be submitted electronically or mailed in. Applications can also be mailed to the Chautauqua County Department of Health and Human Services, 7 North Erie Street, Mayville, NY 14757 or can be submitted in person at the South County Office Building, 110 East Fourth St., Jamestown, NY or 319 Central Ave., Dunkirk, NY. For questions or to request that an application be mailed to you, you can call (716) 753-4385.

The Heating Equipment Repair/Replacement Program is intended to provide assistance to homeowner’s with repairing or replacing essential primary home heating equipment. The Heating Equipment Repair/Replacement Program opens on Monday, November 7, 2016. Applicants for this program must be interviewed and submit applications in person to either the Jamestown or Dunkirk locations. Eligibility must be determined and approved by the Department of Health and Human Services prior to any work being done on the heating equipment. Please call (716) 753-4385 for information about the Heating Equipment Repair/Replacement Program.

The Emergency HEAP program provides benefits necessary to prevent termination or restore service for eligible households who have an energy-related emergency. The Emergency program is scheduled to open on Tuesday, January 3, 2017. These benefits are available in addition to regular HEAP benefits for eligible households.